App not syncing between devices

I use the app on my tab and cell phone, but my level is not syncing properly between the two devices.

So my cell phone is always 4 - 5 lessons behind.

Thanks for letting us know about this. If you log out and back in on the lagging device, your account should sync to the database. As long as the device with the most progress has connected to the internet, the database should be synced to the newest unlocked puzzle.

If this doesn’t work, please send a bug report through the app and we’ll be able to fix it. Thanks!

–Frankie

Hi, I’m way ahead in my Mac browser and in this app it’s not moving.
I have loged out a few times but it’s the same.

Hey there, sorry to hear about the issue. If your progress hasn’t synced at all since you began using the desktop site, it sounds like there could be two separate accounts created.

Try submitting a bug report on both desktop and through the app. This should give us the information we need to look up both accounts and see what might be causing the problem.

On the app, tap the menu button and navigate to the Settings page. Then select “Report a Bug”.

On the website, tap the 3-dot menu to the left of the Example Solution, then select “Send Feedback”.

Hope to get this resolved for you soon!

Thanks,
Ben